Structured Service models

Creating certification processes that offer better customer service and additional sales opportunities.  

  • Reverse engineer “Certification” protocols from warranty exclusions
  • Develop cost structure for “Certification”
  • Create service revenue models
  • Manage “Certification” claims

 

“Typically, companies achieve the greatest impact from boosting lifetime penetration, especially if they can increase the number of contracts related to servicing aging equipment—an important source of revenue and one that is often overlooked.” McKinsey&Company